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Urgent Product Notice


URGENT PRODUCT NOTICE

Only applicable to products purchased and received prior to 8/8/2019.

Your safety is of paramount concern to us. Therefore Unlimited x Loaded is issuing a mandatory firmware update and revision to the cable clip installation instructions. We also have a suggested update for the remote controls to prevent possible loss of functionality when recalibrated.


  • Required for all Unlimited Race Kits and Completes received prior to 8/8/19. We also suggest doing this on all other kits as well as it improves the ride experience. All kits/completes received after this date will have the updates preinstalled.
  • Reason: At speeds equal to or above 39 km/h (24.2 mph) our motor controller can potentially make a small torque fluctuation that can lead to a potential fall hazard.
  • Solution: We have issued a firmware update V28 that can be applied using the RideUnlimited app on your iPhone or Android phone.
  • Please stop using your board until you have updated your firmware to V28 (or later).
  • The V28 firmware temporarily limits the top speed on the Race to 37 kph (23 mph). This firmware update also dramatically improves the smoothness of the throttle experience and makes a number of improvements to the motor controller performance in general. We are working diligently on new firmware to increase the top speed back to 42 kph (26 mph) once performance and safety are validated and hope to have that in place soon.

For more details or any questions on this update please contact us at:

Americas, Asia, Australia, NZ: (844) 320-4995 or updateUS@rideunlimited.zendesk.com

Europe, Africa: +34 937 637 951 or updateEU@rideunlimited.zendesk.com

  • Required for all Unlimited x Loaded Kits and Completes (including the Solo, Cruiser, and Race Kits and their respective Completes).
  • Reason: We’ve found that in some instances the cables connecting the motor and motor controller can loosen under vibration, creating the potential for loss of remote control functionality.
  • Solution: Moving the cable clip(s) (included with kits and completes) to the outermost truck mounting bolts and wrapping around the motor side of the cable connection will prevent disconnection.
  • Please stop using your board until you have repositioned the cable clip(s) as indicated above.
  • This updated cable clip placement supersedes the instructions provided in Step 12 (page 13) of the Unlimited Product Manual.
  • Video, photos and diagram of correct cable clip placement:

 

 

 

 

 

Additionally, we are working on a more elegant solution to this issue using a new injection-molded part that should be available in the next few months. Please contact us with your shipping information and model name of your product, and we will send you that part when it becomes available.

For more details or any questions on this update please contact us at:

Americas, Asia, Australia, NZ: (844) 320-4995 or updateUS@rideunlimited.zendesk.com

Europe, Africa: +34 937 637 951 or updateEU@rideunlimited.zendesk.com

  • We have been notified of instances in which the remote controls can lose functionality when recalibrated. This does not happen while connected to a kit and does not cause any potential for danger.
  • We recommend updating the remote control to the latest available firmware (v12 or later) using the RideUnlimited app on your iPhone or Android phone.